Terms & Conditions | GetETAUK

The present website is owned and operated by BORDERLESS MOBILITY LLC which is a private company and its registered office at 5830 E 2nd St, Ste 7000 #23181, Casper, Wyoming 82609 US and contact email: info@getetauk.co.uk. (hereinafter, "we", "The/our Company").

The only issuer of ETA permits is the UK government ETA (https://www.gov.uk)

Our Fees

The official fee for a UK ETA visa is £16. Our service fee is £73 GBP and includes full assistance with the application, thorough checking of all required documents, translation, and optional recommendation of one of our trusted certified immigration advisors. Fees for VISA visitor is £599 GBP.

Additionally, we provide a concise eBook with essential information to help you confidently handle any potential checks at the airport or border.

The present Terms and Conditions establish the conditions of hiring our professional services (detailed in the "About our Services" section). They must be accepted by the User before confirming the payment of the costs of the services. Said acceptance will be an express and clear statement by the User that he/she/they have read, understood and agreed to be bound by these Terms and Conditions. The confirmation of payment automatically confers the User the status of Customer and its bonding with these Terms and Conditions (hereinafter, "you", "your", "the Customer").

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudence requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times.

The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service Department using our Contact form.

About our Services

This website is owned and operated by a private agency that is not affiliated, enforced, operated or owned by the Government.

We offer professional assistance services regarding obtaining different types of Electronic Travel Documents ("your order") for foreign nationals to visit the destination country, including but not limited to:

• Electronic Travel Cards/Authorizations: a document approved and expedited by the Immigration Authorities of the country to which the holder is traveling, issued for a limited period of validity.
• Travel Health Certificates: a health declaration which some destination countries require the traveler to compulsorily complete before entering the country to prevent the spread of disease.

Also, we may provide ancillary services when offered on the present website, including but not limited to:

• Priority service/Urgent processing fee: by paying an additional fee, your order is prioritized over others.
• Priority Government service: independently from our Priority service, and when offered by the corresponding Immigration Authorities, by paying a governmental fee, your order is prioritized over others by the Immigration Authorities.
• Embassy registration: providing the Embassy with your contact details and those of your trip is an optional procedure but it is helpful for different purposes like helping the Embassy (i) to contact you in case of a family emergency, (ii) to send you information regarding safety conditions in your destination country, etc. This service is only for adults.
• Fee Protection: it is a complementary service that ensures that, if your trip is canceled once your Electronic Travel Authorization application has been submitted before the Immigration Authorities, you can notify the Company and opt for a full refund for the total amount paid for the services hired except for the price of the Fee Protection.

To obtain a refund all these conditions must be met:

• Traveling is canceled because of canceling due to: (i) illness; (ii) force majeure; (iii) transport cancellation.
• The Fee Protection refund request is made up to 120 days after receiving the payment confirmation email of hiring this Service.
• The Fee Protection refund request is made through our contact form selecting the option of reasons for the refund request "I purchased a Fee Protection and I'd like to claim a refund for a canceled trip". Requests made by other means may not be attended.
• Other expenses such as traveling expenses (airplane tickets, hotels, transports, etc.) are excluded from the Fee Protection guarantee and under no circumstance the Company will pay any expenses of this type.
• The Company reserves the right to offer this service only to certain countries according to its business interests.

Our professional processing assistance services (hereinafter, "the/our Services"), among others, consist in:

• Provide information regarding the Electronic Travel Document of relevance to the user/customer.
• Provide support to the user/customer in completing the Electronic Travel Document application form and submit it. Please note that the resolution time of an application is entirely at the hands of the Government of the destination country and, therefore, beyond our reasonable control.
• Keep the user/customer updated regarding the application process, as well as to inform the result of the application (approval or rejection). In this sense, we will contact you if the Government has required more personal information and/or additional documentation to assess your application.
• Provide the Electronic Travel Document via email.

Remarks:

• Approval or denial of an Electronic Travel Document application is an exclusive competence of the Immigration Authorities of the destination country, in accordance with their security and/or immigration laws and regulations.
• The information to manage your Travel Health Certificate and/or Embassy registration may be obtained from your Electronic Travel Document application form. However, it is also possible that additional information and/or documentation may be requested by email to correctly complete the formality you have selected.
• We strongly recommend you to check the personal data and information in your Electronic Travel Document before travelling to the destination country. If you find out that you have made a mistake when completing your application form, please contact our Customer Service Department as soon as possible.

Hiring our Services

To hire our Services you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country; and/or in case that the Electronic Travel Document application is for a minor, you must guarantee that you are a parent or legal guardian.

To hire our Services you must follow the steps below:

Step 1: Select the assistance services of your interest and provide truthful, correct, complete and updated personal data and private information. This is essential as the Electronic Travel Document must match with the current information and situation of the document's holder. The ancillary services could be selected at some point before proceeding to the payment page.

Remarks: Please be informed that you only are required to provide those personal data and information strictly necessary to obtain the Electronic Travel Document, in accordance with the requirements of the Immigration Authorities of the destination country. In the event that you provide us with third parties personal data and/or information to submit an Electronic Travel Document application on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject's consent to communicate us his/her personal data, except if the data subject is a minor and you are his/her parent and/or legal guardian.

Step 2: Accept the "Declaration of the applicant" statement. In this step, you will be allowed to review the personal data and private information provided before going to the payment and you must expressly accept the present Terms and Conditions.

Step 3: Select your preferred payment method among those indicated on our website and/or payment page and enter your payment information. Note that in the present step you will have the option to select and contract our Fee Protection service by clicking on the corresponding checkbox.

By confirming the payment of the costs: (i) you corroborate your willingness to hire our private assistance services; (ii) you acknowledge you have been informed and agree with the costs of the Electronic Travel Document of your interest and, when selected, the ancillary services.

Please bear in mind the provision of our assistance services will begin once the payment of the costs has been authorized and confirmed. You will receive an email confirming the services you have hired. At this point, the services provision contract is considered formalized and these Terms and Conditions enter into force and are binding on you and the Company.

Costs

The costs of the Electronic Travel Document of your interest and, when selected, the ancillary services will be shown on our website's payment page, so you can check it before entering your payment information.

A single charge will be made for the total costs. Said charge will include our private fee for the assistance services and, where applicable, the fees charged by the Immigration Authorities for the document.

Our private service fees may change from time to time due to business strategy, objectives, or needs. The new service fees will be effective immediately, at the same time it is published on this website, not being necessary prior notice to Users and/or Customers. However, the new service fee is not retroactive and it will not affect Customers who have already hired our services before the change.

Likewise, please note that the Immigration Authorities can also modify its fees at any time, being a circumstance beyond our reasonable control. Please note that we are not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer.

Payments

You may use different methods of payments to hire our Services. The payment methods we accept are indicated on our website and/or the payment page of the Services.

Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

By confirming the payment of the costs, you acknowledge and confirm that the debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control.

Please be informed that:

• If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the costs and, therefore, our services will not be rendered.
• The credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the assistance services.

Merchant of Record

Please be informed that the Merchant of Record is BORDERLESS MOBILITY LLC, 5830 E 2nd St, Ste 7000 #23181, Casper, Wyoming 82609 US.

The Merchant of Record will make and manage the collection of the total costs of our professional assistance services and, where appropriate, refunds made and/or requested by the Customer.

The Merchant of Record has put in place the maximum measures to ensure the reliability and security of communications and interactions between the User and/or Customer and this website in a completely secure manner. Please note that the payment card data is transmitted directly through a secure connection to the information systems of our payment service provider(s). Therefore, we do not have access to or store your complete payment card data.

The Merchant of Record will also issue the invoice for the charges made when required by the Customer to the Customer Service Department.

Technical Means for Correcting Errors

Prior to making payment for the costs of our professional assistance services, you will have an opportunity to review all the personal data and other private information you've provided in regards to your Electronic Travel Document and make changes if necessary.

Please bear in mind that information and documentation provided by you in regard to your Electronic Travel Document must be true, accurate, complete, and updated. No information, document, or statement provided can be untrue, false, incorrect, incomplete, or, otherwise misleading. Failure to comply could affect the result (approval or rejection) of said document.

Refund Policy and Withdrawal Right

1. General Policy

Our service involves the processing and submission of visa applications. Due to the nature of digital services and the immediate start of processing, refunds in full are not available once work on the order has begun. By placing an order, you agree to these terms.

1.1. Electronic Travel Authorisation (ETA)

Once the processing of your ETA application has started, all fees become non-refundable. The order cannot be cancelled or refunded, regardless of whether the UK Government approves or denies your application. You are paying for our work and professional support, not for the outcome of the government's decision.

1.2. Visa Applications (not ETA)

For visa applications, all consultation and service fees are also non-refundable, even if the visa is denied by the UK Government. Our services cover professional guidance, preparation of documentation, and support throughout the application process. However, the decision always lies with the competent UK authorities.

1.3. Exception – Refunds before processing has started

If your application has not yet entered processing, you are eligible for a 60% refund of our service fees. You must submit your request using our Refund Request Form. The refund request must be made within 30 days of payment confirmation. Once processing has started, refunds are no longer possible.

1.4. Government fees and additional services

Government fees charged by the UK authorities for application assessment are always non-refundable. Costs of additional or ancillary services (e.g., expedited processing, translations, delivery, etc.) are also non-refundable.

1.5. Unsubmitted / Incomplete Applications

If you pay but fail to provide the required documents or information and your application has not yet been submitted to the government, you may request a refund of 60% of the amount. This right is valid for up to 6 months from the purchase date.

Exemption from Responsibility

In accordance with the "About our Services" and "Hiring our Services" sections, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control, including but not limited to:

• The result of the Government's decision (approval or denial) regarding an Electronic Travel Document as it is an exclusive competence of the Immigration Authorities.
• The denial of an Electronic Travel Document application as a result of fraudulent, erroneous, incomplete and/or inaccurate information provided by the applicant; and, for the same reasons, the obtention of an erroneous Electronic Travel Document.
• If the Immigration Authorities first approves and/or issues an Electronic Travel Document application and later revokes it. Please note that in most cases, the Immigration Authorities do not provide the reasons behind its decision.
• Delays in obtaining the Electronic Travel Document since the response time is handled by the Immigration Authorities.
• If the Immigration Authorities of the destination country deny the entry into the country to a holder of an Electronic Travel Document for any reason; as they have the final decision-making power to refuse or admit the entry of visitors to the country.
• If the Immigration Authorities of the destination country deny the entry into the country to a holder of an Electronic Travel Document for not being the holder information accurate and updated.
• Airline personnel deny boarding to a holder of an Electronic Travel Document due to the personal details on the document not matching the information of the Customer's passport.

Governing Law; Venue; Severability

This Agreement, including its validity, interpretation, enforcement, and performance, shall be governed by and construed in accordance with the Federal Arbitration Act and the laws of the State of Wyoming, without regard to its conflict of laws principles.

Each provision of this Agreement shall be enforced to the fullest extent permitted by applicable law. The failure of getetauk to enforce any provision of this Agreement shall not be deemed a waiver of that provision or any other provision. If any provision of this Agreement is held to be unlawful, invalid, or unenforceable, such provision shall be modified or replaced to the minimum extent necessary to make it enforceable while most closely reflecting the original intent of the parties.

Section headings are included for convenience only and shall not affect the interpretation of this Agreement.

Binding Arbitration and Class Action Waiver

You and getetauk expressly agree that any legal claim, dispute, or controversy arising out of or relating in any way to getetauk, the Service, the Content, this Agreement, or any goods, services, advertising, payments, or products provided directly or through third parties (collectively, "Disputes"), including disputes regarding the interpretation, validity, enforceability, or applicability of any provision of this Agreement, shall be resolved exclusively through confidential and binding arbitration, rather than through court proceedings, except as expressly provided below.

Arbitration shall be conducted before a single commercial arbitrator administered by the American Arbitration Association ("AAA") in accordance with the AAA Commercial Arbitration Rules, and, where applicable as determined by the arbitrator, the AAA Supplementary Procedures for Consumer-Related Disputes (collectively, the "AAA Rules"). By agreeing to arbitration, you knowingly and voluntarily waive your right to a trial by jury and to participate in litigation in state or federal court, except as expressly permitted under this section.

Arbitration is a private dispute resolution process in which a neutral arbitrator, rather than a judge or jury, decides the dispute. Although judicial review of arbitration awards is limited, the arbitrator may award the same remedies available in court on an individual basis.

Arbitration Costs and Fees

Arbitration fees and costs shall be governed by the AAA fee schedule. If you demonstrate that the costs of arbitration would be prohibitively expensive compared to court litigation, getetauk will pay such portion of the arbitration costs as the arbitrator determines is necessary to prevent the arbitration from being cost-prohibitive. getetauk further reserves the right, in its sole discretion, to assume responsibility for all arbitration costs imposed by the AAA.

Each party shall bear its own attorneys' fees and expenses unless a statute or applicable law provides otherwise. Notwithstanding the foregoing, if you are a consumer, getetauk will not seek to recover its attorneys' fees or costs incurred in arbitration from you.

Location of Arbitration

Unless otherwise agreed in writing, arbitration shall take place in Casper, Wyoming. If Casper, Wyoming is more than one hundred (100) miles from your primary residence, the arbitration may instead be conducted within one hundred (100) miles of your residence. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

For additional information regarding arbitration, AAA rules, or filing procedures, please contact the AAA at 800-778-7879 or www.adr.org.

Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a state or federal court located in Wyoming where a dispute involves: (a) alleged infringement or violation of intellectual property rights; or (b) claims involving theft, piracy, unauthorized access, or violations of the Computer Fraud and Abuse Act. In addition, either party may pursue an individual claim in small claims court, provided the matter remains within that court's jurisdiction and is brought solely on an individual, non-class basis.

Class Action Waiver

ALL DISPUTES SUBJECT TO ARBITRATION MUST BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND GETETAUK AGREE THAT NO CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTIONS ARE PERMITTED. CLAIMS OF MULTIPLE USERS OR CUSTOMERS MAY NOT BE CONSOLIDATED OR JOINED IN A SINGLE ARBITRATION OR PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY'S INDIVIDUAL CLAIM.

If a court of competent jurisdiction determines that applicable law prevents enforcement of any portion of this class action waiver with respect to a particular claim or form of relief, that claim or request for relief shall be severed and may proceed exclusively in the state or federal courts located in Wyoming. All remaining claims shall continue to be resolved through arbitration.

Opt-Out of Arbitration

You may opt out of this arbitration agreement by submitting a written notice within thirty (30) days of the Effective Date of this Agreement. To be valid, your opt-out notice must include your full name, residential address, and email address, along with a clear statement of your intent to opt out of arbitration, and must be sent to:

BORDERLESS MOBILITY LLC
5830 E 2nd St, Ste 7000 #23181
Casper, Wyoming 82609
United States

Notice of Dispute

Before initiating arbitration, you must first provide getetauk with a written Notice of Dispute, including your name, address, email address, username (if applicable), a detailed description of the dispute, and the relief you seek. Notices of Dispute must be sent via email with the subject line "Dispute Notice."

If the dispute is not resolved within thirty (30) days after receipt of the Notice of Dispute, either party may commence arbitration. Any material changes made by getetauk to this arbitration provision after a Notice of Dispute has been submitted shall not apply to that dispute.

Time Limitation on Claims

You agree that any claim or cause of action arising out of or relating to the Service, any products or services purchased, or any Content must be formally commenced within one (1) year from the date such claim or cause of action first arose. If a claim is not brought within this time period, it shall be permanently barred.

Limitation of Liability

To the maximum extent permitted by applicable law, getetauk shall not be liable to you or to any third party for any indirect, incidental, special, exemplary, or consequential damages of any kind. This includes, without limitation, damages for personal injury, bodily harm, emotional distress, wrongful death, loss of data, loss of profits, or other losses arising out of or relating to your access to, use of, or inability to use the Service, any content or information made available through the Service, or any products or services provided by third parties through the Service.

This limitation applies regardless of the legal theory under which liability is asserted, including contract, warranty, tort (including negligence), or any other theory, and regardless of whether getetauk was advised of the possibility of such damages.

In all circumstances, getetauk's total cumulative liability to you for any claim arising out of or relating to the Service, the Content, or any products or services obtained through the Service shall be limited to the amount of actual damages incurred by you, and in no event shall such liability exceed one hundred U.S. dollars (USD $100).

Any claim or cause of action arising in connection with your use of the Service must be commenced within one (1) year from the date on which the event giving rise to such claim occurred, or such claim shall be permanently barred.

You acknowledge and agree that your use of the Service, Content, or any products obtained through the Service is conditioned upon your waiver of any right to participate in a class action lawsuit or class-wide proceeding for any losses or damages arising from such use.

Dispute Resolution and Arbitration

You acknowledge and agree that any dispute or claim arising out of or relating to these Terms or the Service will be resolved through binding arbitration. By accepting these Terms, you waive your right to a trial by jury and your right to participate in any class action or class-wide arbitration, as further described above.

Initiating a chargeback or payment dispute after the service has already been provided or processing has begun may be considered a breach of these Terms and Conditions. The Company reserves the right to contest such disputes and provide evidence of the services rendered.

Specific Provisions for Standard Visitor Visa Applications (VFS Global)

Mandatory Personal Attendance

Applicants for a Standard Visitor Visa (as opposed to an ETA) are hereby informed that the application process requires a mandatory in-person appointment at a local VFS Global (or an authorized partner) Visa Application Centre. This appointment is necessary for the collection of biometric data (fingerprints and facial photograph).

Additional Third-Party Fees

Please be advised that the location of your appointment may affect the final cost:

• Premium Service Points: If the applicant chooses to attend a "Premium Service Point," "Premium Lounge," or a "User Pays Office" within the VFS Global network, an additional convenience fee may be charged.
• Payment of Surcharges: These specific surcharges are levied directly by VFS Global for the use of their facilities or premium services and are not included in our professional service fee or the official UK Government visa fee. The applicant is solely responsible for these additional costs, which must be paid directly to the service provider at the time of booking or during the appointment.

Responsibility for Appointment Attendance

Our service includes the preparation and management of the digital application. However, the Company is not responsible for the availability of appointment slots, the applicant's failure to attend the scheduled appointment, or any refusal to pay the required VFS Global facility fees. No refunds of our service fees will be issued in such circumstances.

Other

Users agree to contact getetauk customer support and allow a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute with their card issuer.