Refund Policy | GetETAUK

1. General Policy

Our service includes the preparation and submission of visa and ETA applications.

Due to the digital nature of the service and the immediate start of processing, refunds are generally not available once work on an order has begun.

By placing an order, you agree to these terms.

2. Right of Withdrawal

Once payment is completed, your order enters the preparation phase. Because this is a digital service with immediate execution, the standard right of withdrawal does not apply in full.

A refund is possible only in the exceptional cases listed below and only if processing has not yet started.

3. Exceptional Cases – Unsubmitted / Incomplete Applications

A refund is possible only in the following situations:

• The customer accidentally places two identical orders, or
• The customer uploads an incorrect, unreadable, or expired passport and the application cannot be completed as a result, or
• In the case of Visitor Visa applications, the customer fails to upload all required documents and the application cannot be completed.

In these cases, we refund 60% of the paid amount.

The customer is informed of the issue by email and asked to upload valid and complete documents (including a readable and valid passport). The current status can always be checked in the Application Status section.

Refund requests must be submitted within 30 days of payment confirmation.

The customer is informed about this situation by email and is asked to upload a valid and complete set of documents (including a readable and valid passport). The current status can always be checked in the Application Status section.